Shipping policy

Shipping Policy

Last updated: September 9, 2026

Thank you for shopping with Del la ventes. We aim to process and ship every order as efficiently as possible. Please review the information below regarding order processing and delivery.

1. Order Processing

Orders are typically processed within 3–7 business days after the order has been placed.

This processing period allows us time to verify, prepare, package, and dispatch your order.

Business days are Monday through Friday and do not include public holidays.

During periods of high order volume, promotions, holidays, or other circumstances, processing times may occasionally be longer. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

2. Shipping & Delivery Times

Once your order has been processed, it will be handed over to the shipping carrier.

Estimated transit times are:

European Union: approximately 5–15 business days
Other destinations: approximately 7–20 business days

These are estimated delivery times and are not guaranteed unless a specific delivery date or timeframe has been expressly agreed upon.

Delivery times may be affected by factors outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays, or other unforeseen circumstances.

The total time from placing an order to receiving it may therefore vary.

Where a specific delivery timeframe has been agreed with the customer, that agreed timeframe will apply.

3. Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking number once your order has been dispatched.

Please note that tracking information may take several business days to become active or update after the package has been handed to the carrier.

4. Delivery Delays

We do our best to ensure that orders are delivered within the estimated or agreed timeframe.

If your order has not arrived within the agreed delivery period, please contact us at larsfihn1992@atomicmail.io

and we will assist you.

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable consumer protection laws.

5. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned to us because of an incorrect or incomplete address, we may contact you to arrange a new delivery.

Where permitted by applicable law, additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

6. Lost or Damaged Packages

If your package appears to have been lost, damaged, or has not arrived within the applicable delivery timeframe, please contact us at larsfihn1992@atomicmail.io.

We will investigate the matter with the shipping carrier and take appropriate steps to resolve the issue.

Your statutory consumer rights remain unaffected.

7. Customs, Duties & Taxes

For orders shipped outside the European Union, additional customs duties, import taxes, or other local charges may apply depending on the destination country.

Unless otherwise stated at checkout, such charges are the responsibility of the customer.